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Veterans Affairs Payment Collections

ISSUE


For years, the Veterans Affairs (VA) claim payment process has been backlogged, delaying payments to healthcare providers for services rendered. Providers – from emergency medical physician to hospitals to ambulatory service companies – have experienced extreme difficulty in collecting payments. The inability to collect payments from the VA leaves the provider with two options:

1) Accept a loss on the unpaid bill, or

2) Send the bill directly to the patient – a veteran in need of care


STRATEGY


TPG worked closely with the VA and Congress to resolve these disputes by connecting providers to key Congressional and agency contacts and educating them on the issues: lack of process, develop infrastructure necessary to resolve the dispute, and maintain steady communication until the last claim is resolved. TPG cut through the bureaucracy and created the infrastructure necessary to expedite the recovery of these funds, allowing the providers to focus on providing exceptional care to veterans in need.


RESULTS


Through successful efforts, TPG assisted clients in recovering over $8 million in unpaid claims from the VA. During these recovery efforts, we refined a process for resolving the unpaid claims and built the infrastructure to efficiently process future claims. We continue to work closely with providers who have unresolved claims with the VA.

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LAFAYETTE.*

309 Settlers Trace Boulevard Ste. 200

Lafayette LA 70508

337.989.0071

BATON ROUGE.
638 State Capitol Drive
Baton Rouge LA 70802

225.307.8080

WASHINGTON D.C.

50 F Street NW Ste. 760
Washington DC 20001
202.347.3332

LAKE CHARLES.

1003 W McNeese Street

Lake Charles LA 70605

337.989.0071

RUSTON.

1503 Goodwin Road Ste. 201

Ruston LA 71270

318.202.5600

*Mail all correspondence to Lafayette address.

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